FREQUENTLY ASKED QUESTIONS:
CAN I CANCEL MY ORDER?: Order cancellations are not possible as payment is processed automatically and begin packaging! For this reason please make sure your order is correct at checkout!
CAN I CHANGE MY ORDER?: Due to the extremely high volume of checkouts we experience on launch day, order changes are not always possible. Please email us as soon as possible and we will try our best to accommodate!
CAN I EXCHANGE FOR A DIFFERENT A SIZE?: Due to the extremely high sell thru rate, our system is not set up to process exchanges sorry!
CAN I GET A REFUND?: Please note we do not offer monetary refunds; this is because yesterday's purchase immediately go towards providing you with frequent new arrivals! We get over 50 new styles a month and hope we can assist you in finding something new if your purchase doesn't work out!
HOW DO I START A RETURN?: To initiate a return, visit our returns center
PROP 65 WARNING: the item I received has a prop 65 warning what is that? please read THIS page for all the details
SALE ITEMS + DISCOUNT CODES
Sale items are final sale as marked. If you receive an item that has gone on sale within 4 days of confirmed delivery date please email us and we will refund the difference in the form of store credit. If you do not email us within the 4 days we will be unable to refund the difference.
We are pleased to offer free outbound shipping to most areas in Canada + USA -- NWT/YK and maritime provinces free shipping over $125 and Alaska + Hawaii are exempt from free shipping.
+ Orders will ship within 2-4 day of ordering, tracking will be provided via email
+ Our primary shipper is UPS unless you are rural or PO box then Canada Post
+ We reserve the right to us the most economical shipping option available, this could include lettermail if you order a single lightweight item.
+ Transit times are approximately 2-3 Business days for Western Provinces. 3-5 Business days for Prairies/Eastern Provinces. 6-10 Business Days for Maritimes / Yukon / NWT.
+ We are not responsible for stolen or mis delivered packages due to address error. Please make sure your information is correct at checkout! Returned packages will be at the purchaser's expense.