FAQ's + Shop Policies

ORDERS

Each and every sign is handmade to order. We make every effort to keep our turn around time to two weeks however, during busier times please allow up to three weeks for your order to ship from the time of purchase.

ABOUT OUR SIGNS

~ Made from quality wood | latex paint | wood stain

~ All signs come ready to hang with wire backing

~ Measurements are approximate and can vary by 1"

PERFECTLY IMPERFECT. That's what we are! Each sign is an original we hand paint and distress each and every sign, no two signs are exactly the same. Due to the natural character of wood sometimes cracks, knots, chips and imperfections are present. We make no effort to cover these as they enhance the natural rustic look of this wood sign!

CUSTOM DESIGNS + ARTWORK

We happily except custom designs, however due to the high volume of orders we prep all sizes on our website in bulk and therefor are only able to offer those sizes. All designs are the intellectual property of Timber + Gray Design Co. and are subject to copyright laws. Any custom designed artwork belongs to Timber + Gray Design Co. and may be used at our discretion. Art proofs will be sent prior to paint your custom sign, once an art proof is approved no changes can be made and you will be held liable for approving the design. 

REFUNDS

Timber + Gray is unable to offer refunds at this time, however we want all of our customers to be satisfied. Please contact us if there is an issue with your order. If you need to CANCEL your order it must be done within 24 hours. Any refunds or cancelled orders are subject to a 5% processing fee.

SHIPPING

SORRY, at this time we DO NOT ship furniture, only signs.

We offer $5 flat rate shipping anywhere in Canada and $15 flat rate shipping to anywhere in the USA. FREE SHIPPING on orders over $150 to Canada and FREE shipping on orders over $200 to USA.

Shipping times are between 2-6 business days in Canada and 5-10 business days to USA.

Your order will come packaged with corner protectors and a 200 LB test box. We make every effort to ensure you package is carefully wrapped. Timber + Gray is not responsible for any damages caused by shipping, lost or stolen packages or missed deliveries. Please ensure that your shipping information is correct at checkout. We make every effort to ensure that you order is packed to withstand shipping. We cannot control shipping, if you packaged arrives damaged please send us an email. As a courtesy to our customers, your package comes with complimentary $100 insurance and damage claims are approved/denied on case by case basis at the discretion of the shipping company. All signs ship Canada Post Expedited, tracking is sent to you when you order ships.

FURNITURE:
We only build furniture for local Grande Prairie clients. Our pieces our made from pine wood and come sealed with 3 coats of polyurethane for protection. Wood is know to move over time and therefor we cannot be held responsible for any defects caused from this. We do however, use proper joining techniques to prevent whenever possible.